Find out how to make a referral to our family violence support service.

This section outlines how to refer clients to GenWest's case management, children’s and youth counselling service, crisis accommodation, and after hours support.

Support us banner image

Family violence service referrals

To make a referral to our family violence support service, please visit the Orange Door website and contact the service nearest you.

GenWest's family violence First Response service is now located at the Orange Door alongside family and child services and Aboriginal health services. Full details of the services available, opening hours and contact details are available at www.orangedoor.vic.gov.au.

If you need to contact us directly with an enquiry, please call 1800 436 937 or email EntryPoint@genwest.org.au.

Children’s and Youth Counselling referrals

To make a referral to GenWest’s Children’s and Youth Counselling service, please complete the online form.

Alternatively, you can download a form (Word document) below and send via email to counselling@genwest.org.au.

If you have any enquiries related to the counselling service, please email counselling@genwest.org.au.

Crisis Accommodation

Referrals for crisis accommodation are received via Safe Steps.

If you are working with a client and wish to refer them to crisis accommodation, please contact Safe Steps on 1800 015 188, to discuss whether a refuge is suitable for their circumstances.

After Hours Support

GenWest also provides family violence crisis support after hours, we take referrals for this service through Safe Steps, who can be contacted on 1800 015 188.

Contact us


Call us

1800 436 937

Email us

info@genwest.org.au

Visit us

317-319 Barkly Street

Footscray VIC 3011

More info
Hand with GenWest local government areas