About Us

Our impact

GenWest's work is guided by the goals and vision in our Strategic Plan.

Here's a snapshot of our work from the 2020-21 financial year.


Our Strategic Plan

GenWest’s work is guided by the goals and vision in our Strategic Plan 2020-2025.

Our strategic plan helps to align the work we do with our vision of gender equity in the west.

Our Annual Report

Read more about our impact and who we are in our 2021- 2022 Annual Report.

Do you need data about our family violence service?

We can provide data reports for councils and community organisations.

We can provide information about numbers and types of clients and insights into different local government areas across the west.

Click the link below to read more about the kind of request we can fulfil and to fill out the request form.

Fill in the request form
Illustration of a mother and child walking away, holding hands. The mother is wearing a blue top and green trousers. The child wearing a yellow top, brown trousers and a black backpack. They both have brown skin and short black curly hair.

Would you like to involve us in your research?

We can partner with universities to supply information and data.

Click the link below to read more about the kind of work we can partner on and to fill out the request form.

Please note that we’re not able to fulfil all requests.

Fill in the request form
Illustration of an Asian mother and baby in a green baby carriers. The mother has long black wavy hair, an arm tattoo and holds a rainbow umbrella. The child wears orang, navy and yellow clothes. The baby carrier says ‘Love makes a family’.

Here’s a snapshot of our work from the 2021-22 financial year:

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5,286 victim survivors supported by our family violence support services.

This is almost double the number of clients we supported five years ago.

“My case manager has always tried her best to help me with many different support services and I cannot thank her enough for the love and support I have received. It has been great to have her by my side through this.”

GenWest client
8,224 support periods provided to victim survivors.

Sometimes we will support a victim-survivor more than once. This figure represents the number of periods of support we provided to the 5,286 victim survivors we supported this year.

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“My case manager was non-judgemental and understanding. She let me speak when I needed to and really listened to me. Thank you for restoring my faith in workers and human nature in general.”

GenWest client
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474 women attended sessions delivered by the multicultural health education team.

These were delivered in Easy English as well as in Hindi, Nepali, Afghan Urdu and Pakistani Urdu.

“In-language sessions are very helpful. A wonderful presentation of the facts.”

Multilingual health education participant
380 people attended training on prevention of gender-based violence, gender equity, bystander action and Workplace Equality and Respect standards.

Read more about out our prevention work and how to access this training for your organisation.

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“I truly believe this training should be mandatory in Australian hairdressing apprenticeships. Some things are beyond our scope and skillset and we can proudly say we now know when to recognise that.”

Hair-3Rs training participant
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259 families were supported by our children’s and youth counselling services.

Read more about our children’s and youth counselling service.

“Thank you very much for helping me and my children. Thanks from the bottom of my heart for the support for everything, material and moral. You brought me hope in life. I had lost hope in everything. You helped to return this hope to me.”

GenWest client
$2.46 million in Flexible Support Package funding distributed for victim survivors to purchase much needed essentials at a time of crisis.

Flexible Support Packages provide vital support to family violence victim survivors, by covering costs associated with relocation, school costs, household appliances and clothing. Read more about our brokerage service.

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“GenWest made me feel so safe, I’m so glad for their service. Thank you for giving me the safety I needed.”

GenWest client

Contact us

Call us

1800 436 937

Email us


Visit us

317-319 Barkly Street


Naarm/Melbourne VIC 3011

More info
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