If you need to make a complaint, our staff will ensure that is managed respectfully and recorded, responded to and investigated. You can also find out more about your rights and responsibilities.
There are a number of ways to provide feedback or make a complaint to GenWest:
Option one —
Fill in the feedback form below.
Option two —
Provide feedback or complaint over the phone: 1800 436 937
Option three —
Ask a staff member for a printed copy of our feedback form (or download the feedback form), which you can email us, hand in to reception or give to a staff member. You can also phone us and ask for a form to be mailed to you.
Option four —
You can email us on firstname.lastname@example.org.
All feedback and complaints are dealt with confidentially and if a response is required, we will get back to you within 30 days.
You can provide feedback anonymously, however if you would like us to contact you about your feedback, or to follow up on a complaint, please be sure to leave your contact details.