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Please let us know about your experience of GenWest. We’d love to hear from you.

At GenWest, we aim to provide services that are respectful, helpful and relevant to client and community needs.

The best way for us to create high quality services is to ask the people who use our services about their views, opinions and ideas for improvement.

We recognise the value of feedback and complaints as an important resource for improving community expectations through the services we deliver. GenWest is an open and accountable organisation, dealing fairly and respectfully with communities in Melbourne’s west.

If you need to make a complaint, our staff will ensure that it is managed respectfully and recorded, responded to and investigated. You can also find out more about your rights and responsibilities.

There are a number of ways to provide feedback or make a complaint to GenWest:

Option one

Fill in the feedback form below.

Option two

Provide feedback or complaint over the phone: 1800 436 937

Option three —

Ask a staff member for a printed copy of our feedback form (or download the PDF form), which you can to email us, hand to reception or give to a staff member. You can also phone us and ask for a form to be posted or emailed to you.

Option four —

You can email us on

All feedback and complaints are dealt with confidentially and if a response is required, we will get back to you within 30 days.

You can provide feedback anonymously, however if you would like us to contact you about your feedback, or to follow up on a complaint, please be sure to leave your contact details.

Person with child

Feedback form

Contact us

Call us

1800 436 937

Email us

Visit us

317-319 Barkly Street


Naarm/Melbourne VIC 3011

More info
Hand with GenWest local government areas