Contact us

We'd love to hear from you

If you need to speak to us in another language, call the Telephone Interpreter Service on 131 450. This service is free and available 24 hours a day, every day.

If you are deaf and/or find it hard hearing or speaking, call us through the National Relay Service.

Contact us

For all general enquiries, please fill in the form below. For family violence support, media enquiries and providing feedback on our services, contact us one of the following ways:

Family violence

To make a referral to our family violence support services, contact the Orange Door nearest you.

For information about other family violence support, such as Children's and Youth Counselling, please call our Footscray office on 1800 436 937 or email us at info@genwest.org.au

Feedback on our services

We recognise the value of feedback and complaints as an important resource for improving community expectations through the services we deliver. Provide feedback on our services.

Media enquiries

For all media enquiries, please contact our Communications Manager on 1800 436 937 or email them at comms@genwest.org.au

General enquiries form

If you are an Information Sharing Entity

If you are an Information Sharing Entity and need to make a request under the new Family Violence Protection Amendment (Information Sharing) Act 2017, please email ISE@genwest.org.au.

Contact us

Call us

1800 436 937

Email us


Visit us

317-319 Barkly Street


Naarm/Melbourne VIC 3011

More info
Hand with GenWest local government areas