We value your feedback about our service, whether it is good or bad. Your feedback will help us to improve our services.
Please let us know about your experience of GenWest. We’d love to hear from you.
At GenWest, we aim to provide services that are respectful, helpful and relevant to client and community needs
The best way for us to create high quality services is to ask the people who use our services about their views, opinions and ideas for improvement.
We recognise the value of feedback and complaints as an important resource for improving community expectations through the services we deliver. GenWest is an open and accountable organisation, dealing fairly and respectfully with communities in Melbourne’s west.