News and Events

Our Barkly Street office is closed for now, but our service is still open!


Dec 8, 2023

Due to concerns about the safety of our main office building on Barkly Street in Footscray, we have had to close this location.

If you need to speak to someone at GenWest, call us on 1800 936 437.

If you need urgent family violence support, call the Orange Door (Werribee on 1800 271 045 or Sunshine and Cobblebank on 1800 271 046), or Safe Steps (open 24/7) on 1800 015 188.

From Monday 11 December, GenWest's essential services will be available at McCauley Community Services at 81-83 Paisley St, Footscray. If you need to see us in person, please visit us there from Monday. Our other family violence services will operate as normal from outposts across the west.

Thank you for your patience and understanding. The safety of our staff, clients and communities is of the utmost importance, so we're taking every precaution.

Contact us

Call us

1800 436 937

Email us

Visit us

317-319 Barkly Street


Naarm/Melbourne VIC 3011

More info
Hand with GenWest local government areas