Ending family and gender-based violence requires long-term, community-wide effort. GenWest takes strategic action with organisations, communities and individuals across many settings, spanning the full continuum of work in our sector: from primary prevention, to early intervention, to response and recovery.
Supporting adults and children experiencing family violence
- In 2024–25, we supported 2,444 victim survivors through our family violence services. This figure does not include those assisted by our staff based at The Orange Door.
- At The Orange Door, we delivered 79,044 hours of support—a 31% increase on the previous year.
- 71 cases were referred to the Risk Assessment and Management Panel. GenWest co-chairs this panel with the Victoria Police and ran 24 meetings to coordinate responses to support individuals at risk of serious harm or homicide.
- Our Children’s Counselling Program supported 322 children and young people during the year. Each child’s key adult was also offered guidance on how to best support them.
- We provided around 1,500 nights of emergency accommodation, mostly in hotels and motels.
- We delivered 358 Personal Safety Initiative packages, helping people improve their safety through technology and security measures such as security cameras and new locks.
- Our After-Hours Program supported people in crisis, providing 607 episodes of emergency assistance when people most need them out of business hours.
- We helped 1,901 people with family violence crisis brokerage, providing short-term financial help for immediate needs such as rent, school needs, and home goods.
- We gave out more than 200 phones, helping people remain connected to services and support networks and to help stop stalking and tracking.
- 16 households were given safe and secure accommodation at Marrageil Manggi, our crisis refuge.
Preventing gender-based violence and supporting communities through health, wellbeing, education and social programs
- 3202 people were reached through our prevention and health and wellbeing programs, training and community engagement activities.
- 525 people attended health education sessions delivered by the Multilingual Health Education team.
- 848 people (young people, educators, parents, carers and healthcare professionals) participated in sexual and reproductive health education sessions across the west including in schools, universities and at Dame Phyllis Frost Centre.
- 131 people (health professionals and community members) reached with information and training about Female Genital Cutting/Circumcision.
- 24 organisations including construction, local councils, state government departments, defined entities, alongside community groups and sports clubs, engaged us for training. In 2023-24 we worked with 10 organisations, which is a 140% increase on the previous year.
- 8 community sporting clubs were supported by to developing Gender equality action plans to make sports accessible and safe for everyone.
- 1,200 participants reached with our training programs.
- $85,000 revenue generated from delivering training this financial year. All profits from our training and capacity building services are reinvested into our health promotion and primary prevention programs and advocacy work.
Reached audiences
- 97,068 total views of our social media posts on Instagram, Facebook and LinkedIn.
- 84,008 visits to our website.
- 8,200 resources downloaded.
Our workforce
- 244 staff as of 30 June 2025. On 30 June 2020 we had 116 staff.
- Staff work across 8 sites in Melbourne’s west.
