One of the core purposes of our climate resilience work is to enhance health and wellbeing in Melbourne’s west and prevent family and gender-based violence before it occurs.
Culturally diverse mental health and wellbeing web series
As part of our work in climate resilience we developed a community mental health and wellbeing web series.
Hear from culturally diverse community voices about mental health and wellbeing and how to get help.
This series was created with the support of the North Western Melbourne Primary Health Network.
Resources for community
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Mental Health Check-in from Beyond Blue
Beyond Blue's Mental Health Check-in has five simple questions: How are you feeling? How are your thoughts? Are you connecting with friends or family? Have any of your routines changed? How are you getting through the day? Based on the answers, you will be provided with resources to help yourself.
Anxiety and depression test (K10) from Beyond Blue
A two-page short form with multiple choice questions. A simple questionnaire to help you self-assess your feelings.
Health Direct Symptom Checker
Health Direct Symptom Checker is a self-assessment tool for physical and mental health-related issues. Answer questions about your symptoms — this takes an average of 6 minutes. You can select symptoms from the list, answer further questions based on your selections, and get results of your self-assessment and further options available for support.
Mindfulness Apps
Download the apps through the App Store or Google Play and practice daily meditation and mindfulness exercises at any time that suits you.
Translating and Interpreting Service
Translating and Interpreting Service (TIS) helps people with limited or no English language proficiency to access services and information in Australia. TIS National provides access to interpreters over the phone, via video conference, or to attend an appointment in person.
Website: tisnational.gov.au (English) or tisnational.gov.au/vi (Vietnamese)
Phone: 131 450
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Brimbank Mental Health and Wellbeing Local
Free treatment, care and support for people with mental health challenges or psychological distress. No referral or Medicare card is needed.
- Phone: 03 9448 5522 (8.00 am – 6.00 pm, Monday – Friday)
- Address: 45 Dickson St, Sunshine VIC 3020. Open in Google maps.
CAREinMIND Wellbeing Support Service
A free service for people who live, work or study in north, central and western Melbourne. CAREinMIND delivers free online and phone counselling to support people who are experiencing the pressures and stresses of everyday life. Telephone counselling, online chat and video chat are available.
- Website: careinmind.com.au/phone-and-online-counselling
- Phone: 1300 096 269
Drummond Street Services
Drummond Street Services provides assessment, referrals, case management and counselling, as well as community education seminars.
- Website: ds.org.au
- Phone: 03 9663 6733
- Address (Drummond Street Brimbank): Suite 10 (Level 2), 81A Elgar Road, Derrimut, Victoria 3026. Open in Google maps.
- Address (Drummond Street Wyndham): IPC Health 117-129 Warringa Crescent, Hoppers Crossing Victoria 3029. Open in Google maps.
Commonwealth Psychosocial Support Service (CPSS) by Neami (Broadmeadows)
The Commonwealth Psychosocial Support Service offers individual coaching and group activities to support recovery for people with severe mental health issues, who are not eligible for the NDIS or whose application has been declined. It is available to people over 16 who live in or are connected to the areas of Melbourne and Moonee Valley.
- Website: neaminational.org.au/programs/commonwealth-psychosocial-support-service-cpss
- Phone: 1300 052 588 (8.30 am – 5.00 pm, Monday – Friday)
- Email: NorthernMelbournePSS@neaminational.org.au
- Address: Level 2, Building A, 61 Riggall Street, Broadmeadows VIC 3047. Open in Google maps.
Saltwater Clinic
Saltwater Clinic is an adult community mental health clinic, providing mental health community care for people living in the Maribyrnong and Hobsons Bay municipalities. It is an appointment-only service. Referrals are through the Mercy Mental Health Triage.
- Phone: 1300 657 259
Headspace Sunshine
Headspace is the National Youth Mental Health Foundation that works with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health in the future. It is free support for young people aged 12 to 25, their families and friends.
- Phone: 03 9927 6222
- Email: info-headspacesunshine@orygen.org.au
inTouch Multicultural Centre Against Family Violence
Culturally sensitive information and other help for women and children from culturally and linguistically diverse backgrounds.
- Website: intouch.org.au
- Phone: 1800 755 988 (9:00 am-5:00 pm, Monday - Friday)
Foundation House - Sunshine office
Foundation House offers a comprehensive range of individual and family support services to assist people from refugee backgrounds to address the effects of their traumatic experiences. Helping people to reduce symptoms and emotional distress, build coping skills and develop problem-solving strategies.
- Website: foundationhouse.org.au
- Phone: 03 9389 8903 (9.00 am to 5.00 pm, Monday - Friday)
- Address: 163 Harvester Road, Sunshine Victoria 3020. Open in Google maps.
- Email: info@foundationhouse.org.au
Asylum Seeker Resource Centre
Asylum Seeker Resource Centre delivers programs to support and empower people seeking asylum to maximise their own physical, mental, and social wellbeing. Providing drop-in services for support, emergency relief and homelessness support.
- Website: asrc.org.au/our-work/support-services
- Phone: 03 9326 6066 (10.00 am – 5.00 pm, Monday to Friday)
- Address: 214-218 Nicholson Street, Footscray, VIC 3011. Open in Google maps.
- Email: admin@asrc.org.au
Pathways to Wellbeing
The Australian Vietnamese Women’s Association (AVWA). We are a community organisation offering help to Vietnamese Victorians.
Pathways to Wellbeing can give you information about:
- mental health services and how to find them
- AVWA services
- legal services
- using interpreters.
Website: legaltechhelper.com.au
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Kids Helpline
Free, confidential, 24/7 online and phone counselling service for young people aged 5 to 25. Qualified counsellors are available via WebChat and phone anytime and for any reason.
- Website and WebChat: kidshelpline.com.au
- Phone: 1800 551 800 (24 hours a day, 7 days a week)
BITE BACK
Online positive psychology program - a free, self-guided program designed to improve the overall wellbeing and resilience of young Australians aged 13 - 16 years old.
eHeadspace
eHeadspace is a confidential, free, anonymous, secure space where 15–25-year-olds can chat, email, or speak with qualified youth mental health professionals.
- Website and WebChat: headspace.org.au (9.00 am - 1.00 am, 7 days a week)
- Phone: 1800 650 890
ReachOut
A safe place to chat anonymously, get support, and feel better. ReachOut is a place for young people to connect, on their terms, through one-to-one peer support and moderated online communities.
- Website: au.reachout.com
Youth Beyond Blue
A space for people aged 12-25 to discuss life.
Children and Parenting Support Service by Salvation Army
Children and Parenting Support Service (CaPSS) is a free service for families that have children aged 0 to 18 years old and who live within City of Wyndham, City of Hobsons Bay and City of Melton.
CaPSS supports people who are parenting by building parenting skills, fostering connection among families, and enhancing interactions with other families. They also support parents to develop and implement routines for individual children or the whole family.
- Website: salvationarmy.org.au/children-and-parenting-support-service-capss
- Phone: 03 9313 4730
- Mobile: 0409 608 551
- Email: CAPSS@salvationarmy.org.au
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Police, ambulance and fire service
If you are in immediate danger, call 000 for police and ambulance help.
Safe Steps Family Violence Response Service
Safe Steps is a specialist support service for anyone in Victoria who is experiencing or afraid of family violence. The Safe Steps phone line is open 24 hours a day, 7 days a week.
- Phone: 1800 015 188 (24 hours a day, 7 days a week)
- Web: safesteps.org.au
The Orange Door
The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence, and families who need extra support with the care of children.
If you would like to refer yourself or someone else to family violence support services, visit the Orange Door website and enter your/their postcode. You can phone or email the Orange Door nearest you, and they can connect you with family violence practitioners as well as any other services and support you might need.
- Web: www.orangedoor.vic.gov.au
- Phone: Western Melbourne on 1800 271 045 or Brimbank Melton on 1800 271 046 (9.00 am - 5.00 pm, Monday to Friday)
Lifeline
24-hour free, confidential, one-to-one support for people who are feeling overwhelmed or having difficulty coping or staying safe.
- Website: lifeline.org.au
- Web chat: lifeline.org.au/crisis-chat
- Phone: 13 11 14 (24 hours a day, 7 days a week)
- Text: 0477 131 114
Suicide Call Back Service
24-hour free nationwide phone and online counselling to people affected by suicide or feeling suicidal or people experiencing emotional or mental health issues.
- Website: suicidecallbackservice.org.au/phone-and-online-counselling
- Phone: 1300 659 467 (24 hours a day, 7 days a week)
Sexual Assault Crisis Line
The Sexual Assault Crisis Line is a telephone counselling service for people in Victoria who have experienced sexual assault. It is a confidential service that operates after-hours, between 5pm and 9am on weeknights and throughout weekends and public holidays.
- Website: sacl.com.au
- Phone: 1800 806 292
Beyond Blue
Beyond Blue provides a free online and telephone helpline for people with depression, anxiety, or other mental health issues.
- Phone: 1300 224 636
- Web chat: beyondblue.org.au/support-service/chat
Butterfly Foundation
Butterfly Foundation is a national helpline with information, counselling, and treatment for people with eating disorders, body image and related issues.
- Phone: 1300 334 673 (8.00 am to midnight, 7 days a week)
Parent line
Statewide telephone counselling and support service for all Victorian parents and carers of children and young people from 0-18 years.
- Phone: 13 22 89 (8.00 am to midnight, 7 days a week)
PANDA
A national perinatal mental health helpline - phone and online counselling and information to support the mental health and wellbeing of parents and families during pregnancy and throughout the first year of parenthood.
- Phone: 1300 726 306 (9.00 am – 7:30 pm, Monday to Friday and 9.00 -4.00 pm Saturdays)
- Email: support@panda.org.au
Partners in Wellbeing
Partners in Wellbeing offers free support and advice to improve your mental health and wellbeing. They wellbeing coaching, small business support, veterans support and help with accessing and navigating the Mental Health and Wellbeing Local and Hub Services. A statewide service, free for everyone, no Medicare or referrals needed.
- Phone: 1300 375 330 (9.00 am – 10.00 pm weekdays and 9.00 am – 5.00 pm weekends)
- Webchat: partnersinwellbeing.org.au
Carers Victoria
Statewide voice for family carers, representing and providing support to carers in Victoria. Providing effective, quality services and programs to support the needs of carers and the people they care for by being the 'voice' of carers and raising their awareness.
- Phone: 1800 514 845 or 03 9396 9500 (9.00 am to 5.00 pm - Monday to Friday, excluding public holidays)
- Email: reception@carersvictoria.org.au
