GenWest's Family Violence Support Services

Family violence

Jan 27, 2022

GenWest provides services and support to people who are experiencing family violence. We provide family violence support and case management, as well as services that promote healing and recovery, such as youth and children’s counselling.

Please note that GenWest is not a 24/7 service – we offer appointment-based family violence services that can be accessed via the Orange Door. For immediate crisis response or to speak to someone outside of business hours, contact Safe Steps on 1800 015 188. If you are in immediate danger call the police on 000.

The Family Violence Support Services brochure provides an overview of the services we provide to people experiencing family violence.

Note that our First Response service is now based at The Orange Door. The information in this brochure will soon be updated. Until then, to access our family violence support services, please contact the Orange Door nearest you.

This resource is available in Arabic, Dinka, English, Hindi and Vietnamese.

Please download and print our digital A4 version of these resources by clicking the links below or order physical copies via our order form.

The printed resources are in our old name (Women's Health West) and branding. They have not been updated with current information regarding The Orange Door.

Please note: the Arabic, Dinka, Hindi and Vietnamese resource is in our old name (Women's Health West) and branding.

If you require an accessible version, contact is on

Resource Order Form

Contact us

Call us

1800 436 937

Email us

Visit us

317-319 Barkly Street


Naarm/Melbourne VIC 3011

More info
Hand with GenWest local government areas