If you are working with a client and need to refer them for family violence support, this section can help.

If you are working in a community, health or other support organisation and are working with clients experiencing family violence, this section will help you find out more about the services we offer.

Standing strong

Please note that GenWest is not a 24/7 crisis service. If your client requires information or support outside normal business hours, please contact Safe Steps on 1800 015 188.

We support people experiencing family violence. We are currently experiencing high demand and there is often a waiting list for case management support.

In this section read about our family violence services, including:

  • The Orange Door
  • Case management
  • Children's and youth counselling
  • Housing and accommodation options
  • Court support
  • After hours support

Contact us

Call us

1800 436 937

Email us


Visit us

317-319 Barkly Street


Naarm/Melbourne VIC 3011

More info
Hand with GenWest local government areas