What We Do

Family violence information for professionals

If you're supporting a client and would like to refer them for family violence support, this section can help.

If you are working in a community, health or other support organisation and are working with clients experiencing family violence, this section will help you find out more about the services and support available.

This section can help you to find information about family violence to support your work with clients, find out more about the services we provide, and find out how to refer clients to GenWest via the Orange Door.

Please note that GenWest is not a 24/7 crisis service. If your client requires information or support outside normal business hours, please contact Safe Steps on 1800 015 188.

Where can I go for more information or support?

The Orange Door

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence, and families who need extra support with the care of children.

GenWest is part of the Orange Door network. This means that most of our family violence support services are now based at the Orange Door. If you would like to refer yourself or someone else to our family violence support services, visit the Orange Door website and enter your postcode. You can phone or email the Orange Door nearest you, and they can connect you with GenWest's family violence practitioners as well as any other services and support you might need.

Safe Steps

Safe Steps is a specialist support service for anyone in Victoria who is experiencing or afraid of family violence. The Safe Steps phone line is open 24 hours a day, 7 days a week.


1800 RESPECT is the national telephone service for people impacted by sexual assault, abuse and family violence. They provide confidential information, counselling and support services, 24 hours a day.

Sexual Assault Crisis Line

The Sexual Assault Crisis Line is a telephone counselling service for people in Victoria who have experienced sexual assault. It is a confidential service that operates after-hours, between 5pm and 9am on weeknights and throughout weekends and public holidays.

inTouch Multicultural Centre Against Family Violence

inTouch is Victoria’s multicultural family violence service that provides support to women and their families from culturally diverse communities.

Elizabeth Morgan House Aboriginal Women’s Service

Elizabeth Morgan House is a community controlled organisation that provides family violence support services to Aboriginal women and their children in Victoria.


Djirra is an Aboriginal community-controlled organisation supporting Aboriginal people experiencing family violence in Victoria.

Safe and Equal

Safe and Equal is the peak body for specialist family violence services that provide support to victim-survivors in Victoria.

Are you safe at home?

The Are You Safe at Home? website features lots of helpful tips, conversation starters and information about family violence and how to get support for yourself or someone you know. The website has resources translated into 15 community languages.

Find more support services in the Family Violence Support Services Help Sheet.

Do you need data about our family violence service?

Would you like to involve us in your research?

Find out more

Contact us

Call us

1800 436 937

Email us


Visit us

317-319 Barkly Street


Naarm/Melbourne VIC 3011

More info
Hand with GenWest local government areas