Please note that GenWest is not a 24/7 crisis service. If your client requires information or support outside normal business hours, please contact Safe Steps on 1800 015 188.
Services we provide
Read about the family violence services we provide including first response, case management, child and youth counselling, housing, court support and after hours support.
Find out how to access brokerage services, including Flexible Support Packages. The Flexible Support Packages program provides case managers with access to funding to support your clients.
Making a referral
Find out how to refer your clients to our family violence service.
Request family violence data
GenWest can provide data reports about family violence to councils and community organisations. Visit our impact page and scroll down for more information.
Request a speaker
Enquire about having a GenWest staff member speak at your meeting or event.
Training we offer
GenWest offers a range of training opportunities to organisations in Melbourne’s western metro region.
Where can I go for more information or support?
The Orange Door
The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence, and families who need extra support with the care of children.
GenWest is part of the Orange Door network. This means that most of our family violence support services are now based at the Orange Door. If you would like to refer yourself or someone else to our family violence support services, visit the Orange Door website and enter your postcode. You can phone or email the Orange Door nearest you, and they can connect you with GenWest's family violence practitioners as well as any other services and support you might need.
- Phone: Western Melbourne on 1800 271 045 or Brimbank Melton on 1800 271 046
- Web: www.orangedoor.vic.gov.au
Safe Steps is a specialist support service for anyone in Victoria who is experiencing or afraid of family violence. The Safe Steps phone line is open 24 hours a day, 7 days a week.
- Phone: 1800 015 188
- Web: safesteps.org.au
1800 RESPECT is the national telephone service for people impacted by sexual assault, abuse and family violence. They provide confidential information, counselling and support services, 24 hours a day.
- Phone: 1800 737 732
- Web: 1800respect.org.au
Sexual Assault Crisis Line
The Sexual Assault Crisis Line is a telephone counselling service for people in Victoria who have experienced sexual assault. It is a confidential service that operates after-hours, between 5pm and 9am on weeknights and throughout weekends and public holidays.
- Phone: 1800 806 292
- Web: sacl.com.au
inTouch Multicultural Centre Against Family Violence
inTouch is Victoria’s multicultural family violence service that provides support to women and their families from culturally diverse communities.
- Phone: 1800 755 988
- Web: intouch.org.au
Elizabeth Morgan House Aboriginal Women’s Service
Elizabeth Morgan House is a community controlled organisation that provides family violence support services to Aboriginal women and their children in Victoria.
- Phone: 1800 364 297
- Web: emhaws.org.au
Djirra is an Aboriginal community-controlled organisation supporting Aboriginal people experiencing family violence in Victoria.
- Phone: 1800 105 303
- Web: djirra.org.au
Safe and Equal
Safe and Equal is the peak body for specialist family violence services that provide support to victim-survivors in Victoria.
- Web: safeandequal.org.au
Are you safe at home?
The Are You Safe at Home? website features lots of helpful tips, conversation starters and information about family violence and how to get support for yourself or someone you know. The website has resources translated into 15 community languages.
Find more support services in the Family Violence Support Services Help Sheet.
Do you need data about our family violence service?
Would you like to involve us in your research?