Please note that GenWest is not a 24/7 crisis service. If your client requires information or support outside normal business hours, please contact Safe Steps on 1800 015 188.
Services we provide
Read about the family violence services we provide including first response, case management, child and youth counselling, housing, court support and after hours support.
Brokerage services
Find out how to access brokerage services, including Flexible Support Packages. The Flexible Support Packages program provides case managers with access to funding to support your clients.
Making a referral
Find out how to refer your clients to our family violence service.
Request family violence data
Do you need data about our family violence service? Would you like to involve us in your research? Read about the kind of request we can fulfil and work we can partner on.
Secondary consultations
Our team is available to provide secondary consultations to professionals working with people experiencing family violence. Whether you're navigating a complex situation or seeking guidance on how best to support a client, we're here to help.
Training we offer
GenWest offers a range of training opportunities to organisations in Melbourne’s western metro region.
Support services directory
Search our directory for information and support from other services.
